Terms of service

CONSUMER GUARANTEE

Samples Sale will accept a return on a full priced purchase, when it is returned within seven days of the purchase order.

Returns will usually be issued in the form of a credit note that is valid for 12 months from date of issue. These credit notes cannot be used in boutiques and will only be valid for online orders unless there is prior arrangement.

Samples Sale will refund you in full if the item you purchased through the Samples Sale website, is faulty, and can’t be replaced, or the description made on the website does not match the item – this does not include items which are a different tone of colour to the one on screen (considering most screens are a different colour.

If an item has been damaged by you, or has general wear and tear, it is not considered to be faulty and is not eligible for replacement or refund. 
If an item you purchased from us is faulty, please send a photo to customer care straight away, info@samples.sale or bring the item to our shop at 2/615 Warrigal Rd, Ashwood.